Privacy Policy

Information We Collect

When you shop with The Green Lady, we collect the information needed to process your order and give you a smooth experience — including your name, email address, shipping and billing address, phone number, and payment details. Payment information is processed securely through our payment provider, and we never store your full card details on our servers.

How We Use Your Information

We use your information to process and fulfil your orders, send order updates and shipping confirmations, and respond to any questions you reach out to us with. If you've opted in to hear from us, we may also send occasional marketing emails about new arrivals, offers, or updates — and you can unsubscribe at any time. We also use anonymized data to better understand how customers shop with us, so we can continue improving the site.

Cookies

Our website uses cookies to remember the items in your cart, personalize your browsing experience, and understand how visitors use our site. You're welcome to disable cookies through your browser settings at any time, though doing so may affect certain features, such as your cart or saved preferences.

Sharing Your Information

We do not sell your personal information to anyone. In order to fulfil your order, we may share necessary details with trusted third parties — such as payment processors and shipping couriers — solely for that purpose, and never for their own marketing use.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. If you'd like to make such a request, or have any questions about how your information is handled, you can reach us directly at support@thegreen-lady.com.

Data Security

We take the security of your information seriously and use industry-standard encryption throughout our checkout and account systems to help keep your personal and payment details protected.