Shipping Policy

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. During busier periods, such as sales or new collection launches, processing may take slightly longer, but we always aim to keep you informed along the way with a confirmation email as soon as your order has been dispatched.

Delivery Estimates

Delivery timelines vary depending on your location and the shipping method selected at checkout. Standard delivery typically takes a few business days within the country, while international orders may take longer due to distance and customs processing. Exact estimated delivery windows are always shown at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking information, allowing you to follow your package every step of the way. You can also check the status of your order anytime through our Order Tracking page, simply by entering your order number.

Possible Delays

While we do everything we can to meet our estimated delivery times, occasional delays can happen due to factors outside of our control — including high seasonal demand, extreme weather conditions, customs clearance for international shipments, or unexpected courier delays. We appreciate your patience in these situations and are always happy to help track down an order that seems to be taking longer than expected.

Address Accuracy

Please double-check your shipping address carefully before completing checkout, as accuracy here helps ensure your order reaches you without delay. The Green Lady cannot be held responsible for packages that are delayed, misdirected, or lost as a result of incorrect address information provided at checkout. If you notice an error shortly after placing your order, contact our support team right away so we can try to correct it before dispatch.